Shipping policy
Thank you for shopping with us! We are committed to providing reliable shipping services and a smooth delivery experience.
Order Processing Time
- All orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Shipping Methods & Delivery Time
We currently offer the following shipping options:
| Shipping Method | Eligibility | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Economy Shipping | All Orders | Free Shipping | 5–8 Business Days |
| Standard Shipping | Orders of US$45.00 and above | Free Shipping | 3–5 Business Days |
Estimated delivery times begin after your order has been processed and dispatched. Delivery times are estimates only and may vary depending on the destination, customs clearance, weather conditions, and carrier operations.
Shipping Destinations
We currently ship to most countries and regions worldwide. Shipping availability may vary depending on the destination and local carrier services.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become active.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather conditions
- Public holidays
- Carrier delays
- High shipping volumes
We appreciate your patience and understanding if unexpected delays occur.
Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays, additional charges, or unsuccessful deliveries caused by incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package is lost or arrives damaged during transit, please contact our customer support team within 7 days of the estimated delivery date. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, delivery times, or your order, please contact our customer support team. We are always happy to assist you.
Thank you for choosing our store!