Refund policy

At AuraBathCo, customer satisfaction is our priority. We want our customers to shop with confidence. This policy explains our return, exchange, and refund procedures.

14-Day Return Policy

We accept return or exchange requests within 14 days after the customer receives the order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The product must include original packaging, tags, and accessories.
  • The item must not have any signs of use, damage, or alteration.
  • Proof of purchase must be provided.

Return requests submitted after the 14-day period may not be accepted.

Order Cancellation

Customers may request order cancellation as soon as possible after purchase.

If the cancellation request is received before order processing, we will cancel the order and provide a full refund.

Once the order has been processed, packed, or shipped, cancellation is no longer available. Customers may request a return after receiving the product.

Return Request Process

To request a return, please contact our customer service team:

Email: madeleneblythe6753@outlook.com

Please provide:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product if necessary

Customers must receive return approval before sending products back.

Refund Process

After receiving the returned product, we will inspect the item.

Once approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Your bank or payment provider may require additional processing time.

Return Shipping Costs

Customers are responsible for return shipping costs for:

  • Change of mind
  • Wrong size selected
  • Personal preference reasons

AuraBathCo will cover return shipping costs if:

  • The product arrived damaged.
  • The wrong item was sent.
  • The product has a confirmed manufacturing defect.

Non-Returnable Items

The following products are not eligible for return:

  • Customized or personalized products
  • Used products
  • Products damaged by customer misuse
  • Final sale items
  • Digital products
  • Gift cards